Before launching ourselves into 2021, we take a look back at a truly unforgettable year.
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800km, one million steps, and seven lessons
Orchid's Nathalie Lesbre recently completed the 800km 'French Way' to Santiago de Compostela in northern Spain. A million or so steps gave her plenty of time to reflect on how the approach she'd taken to planning and executing this adventure might be applied to major software projects.
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Keep the Customer Satisfied
“Just trying to keep my customers satisfied” was an admirable goal back in 1970, but the world has moved on. We now need to create Raving Fans and Promoters if we are to survive and thrive in a more competitive marketplace. Here are some insights into what drives customer satisfaction, and where to start if you want to stand out from the pack.