News and tips for supporting the 7000+ businesses who rely on Orchid’s Sage add-ons.
(Note: Links to KnowledgeBase and other partner-only resources will require you to log in to our website.)

Returning Service: Where RMA meets ROI

Exceeding customer expectations is key to building brand value. How you react when your products fail that test is just as important.

EFT Processing (for Sage Intacct) - News:

This important Product Update resolves an AR Payments issue caused by a recent Intacct update
The same Product Update also introduces some new usability features

Tips & Support:

Tips for Filtering and Sorting records
When and how to Create AR Payments in bulk
Tips for Importing EFT Details
How to remove Orchid EFT Processing from a Sage Intacct Company Instance

(Sage 300) Product News:

Process Scheduler: The latest PU (12.04) contains a couple of minor enhancements & fixes
Extender: The latest PU (12.12) contains a couple of minor enhancements & fixes

Tips for:

EFT Processing: Learn about printing and emailing EFT Remittance Advices
Return Material Authorizations: Online Help is your one-stop-shop for answers to RMA FAQs
Document Management Link: Configuring DML screen labels for French language users

Support for:

Process Scheduler: How to remove line breaks from result summary emails
Inter-Entity Transactions: Issues with document numbering in Cash Management 2-step processing

"With Orchid Extender, I can say yes to any customer request!"
DOUG BILDERBACK, EQUATION TECHNOLOGIES, USA

Upcoming Events:

18-Jun: Orchid Webinar - Orchid Systems Overview & Update

See our Events page for full event details. Follow us on LinkedIn for event announcements & other updates.

Videos you might have missed:

Webinar: Spotlight on RMA for Sage 300

Our May Webinar gave an overview and demonstration of Orchid's Return Material Authorizations (RMA) for Sage 300, shared some useful tips, and answered common support questions.

Artlcles you might have missed:

Why Fortune favours Python

These recent Fortune articles reinforce the ascendency of Python, the scripting language used by Orchid Extender.

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News

Returning Service: Where RMA meets ROI

Webinar: Spotlight on RMA for Sage 300

Why Fortune favours Python

North/South/Central America and the Caribbean

Robert Lavery

Asia Region

A-Plus Software Limited (ID#82011633)

Australia and New Zealand Region

Sage Business Solutions

Africa Region

Sage South Africa (Pty) Ltd

Middle East Region

Sage Middle East