News and tips for supporting the 7000+ businesses who rely on Orchid’s Sage add-ons.
(Note: Links to KnowledgeBase and other partner-only resources will require you to log in to our website.)

Orchid Partner Survey 2025 - The results are in!

Thanks to everyone who took the time to fill out our recent questionnaire! Here is a summary of what we learned, and what you asked us.

TPAC 2025 Southern Africa (Johannesburg)

Feb 19: Orchid Training Day (Joburg) - Register now!
Feb 20-22: TPAC Conference - Register here!

TPAC 2025 North America (Toronto)

Apr 5: Orchid Training Day (Toronto)
Apr 6-8: TPAC Conference - Register here!

When registering for TPAC, please mention that you heard about it from Orchid!

Start planning now for TPAC 2025!

EFT Processing (for Sage Intacct) - News:

We've updated our Roadmap article to provide more detail on our development plans, along with responses to common questions about functionality.

Tips & Support:

Tip: Our help article on Saving an EFT File to an SFTP server now includes a short video to make the process clearer.

(Sage 300) Product News:

All Modules: You can always find a summary of the latest Product Updates in Online Help Release Notes. These will include detailed descriptions of new features, often with short videos.
v2025 Update: We have now released all v2025-compatible modules, plus Sample Data and the AOM.
v2025 AOM: With the v2025 Application Object Model (AOM) you no longer need to run the browser in Internet Explorer compatibility mode!
Web Screens: We've updated our WebScreens Availability article to reflect the latest status and development plans.
EFT Processing (Payroll): See our Compatibility Advice article for important information about the need to install the latest Payroll PU.
Return Materials Authorization: RMA PU13.3 resolves a rare issue that only impacted RMA documents with more than 100 detail lines.

Tips for:

Document Management Link (DML): How to enable new DML Users. (This is now done in the I/M License screen.)
Bin Tracking: The 'Take On' online help article now includes a video
EFT Processing: Learn all about the EFT Transfer Details Report

Support:

Inter-Entity Transactions: Overcoming a GL Create New Year error (when using GL Trigger Accounts - Entity Substitutions)
EFT Processing (Payroll): How to fix T4 Report formatting issues
Support for v2022 has ended: Consistent with Sage's policy, we only support the 3 most recent versions of Sage 300. Accordingly, support for all v2022 modules ended on 31-Dec-2024.

Info-Explorer Tips:

Learn about the Query Builder (and its limitations when the SQL Query has too many tables, and/or the syntax of the query is too complex)

"There is no excuse for a business not to utilize EFT when we have Orchid solutions."

MARK CARSAN, Senior Business Consultant
BAASS Business Solutions, CANADA

Videos you might have missed:

Webinar: Cross-Company Collaboration with Orchid DML & Notes

Our latest webinar demonstrated how Orchid's powerful Sage 300 collaboration tools, Document Management Link (DML) and Notes, can transform how teams and departments share information across an organization.

Articles you might have missed:

Collaborating with Orchid Notes & DML

In support of the webinar video above, this article describes how Notes and DML help you create, locate, update, and share information in ways that are intuitive, powerful, and support the way you use Sage 300.

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News

Orchid Partner Survey 2025 - The results are in!

"There is no excuse for a business not to utilize EFT when we have Orchid solutions."

Webinar: Cross-Company Collaboration with Orchid DML & Notes

Collaborating with Orchid Notes & DML

North/South/Central America and the Caribbean

Robert Lavery

Asia Region

A-Plus Software Limited (ID#82011633)

Australia and New Zealand Region

Sage Business Solutions

Africa Region

Sage South Africa (Pty) Ltd

Middle East Region

Sage Middle East