The Company
US Digital Media are a major player in the media duplication and storage industry. Their optical media division provides a range of digital disc products and services, as well as manufacturing and distributing disc duplication and printing equipment. They are also a leading manufacturer of officially licensed electronics including earphones, mobile accessories, and USB flash drives. (www.usdigitalmedia.com)
The Challenge
With their wholesale and online retail operations distributing thousands of products to users and resellers around the world, US Digital Media needed a more effective way of managing replacement orders and credit notes for returned merchandise.
The Solution
US Digital Media’s business partner Unisoft Systems Inc., now part of The Answer Company, recommended and helped implement Orchid’s Return Material Authorizations product (RMA).
The Result
LaDonna Pitt, Customer Support Manager, says “Customers are benefiting from more efficient internal processes and up to date status tracking, while US Digital Media is able to automatically record restocking fees and handling charges to improve profitability."
It’s a win-win situation
“Customers benefit from up-to-date status tracking, while we improve profitability. It’s a win-win.”
LaDonna Pitt
Customer Support Manager
US Digital Media
