Christmas, in many of the countries where Orchid’s products are popular, is a time of family get-togethers and exchanges of gifts.
The joy of giving is often tempered by the stress of last-minute shopping, where a lack of inspiration runs headlong into an immovable deadline.
It’s hardly surprising that our well-intentioned gifts often fail to hit the mark. Just how often becomes evident when we look at statistics like these:
- This DigitalCommerce360 article claims that, in 2020, daily consumer returns were 70% higher in the week after Christmas than during the preceding three months.
- The same article claims a 41% increase in returns of online orders, compared to the previous year.
- Business Insider predicted in 2021 that 2 out of 3 consumers would return at least one gift during the holiday season.
- Just last month, CNBC.com said retailers expect 18% of holiday sales would be returned.
Managing product returns might be regarded as a cost of doing business, but it shouldn’t be a cost that puts you out of business.
Managing Returns in Sage 300
Orchid’s dedication to improving the management of product returns in Sage 300 goes back a long way - our Return Material Authorizations (RMA) module was our very first Sage add-on, and has helped many businesses streamline their operations and improve customer service.
Orchid RMA It lets you integrate robust, repeatable, workflow-based return and repair processes into Sage 300 that can:
- Automatically allocate and track RMA ID numbers.
- Authorize customer returns, and initiate replacement orders.
- Issue credit notes, and return faulty goods to the vendor.
- Generate cross-referenced entries in Sage 300 PO, OE, and IC to keep records synchronized.
- Maximize cost recovery by correctly charging for repairs.
- Provide status tracking, based on user-definable status & stage codes.
- Keep customers fully informed of progress and status from a single source of truth.
Find out more by from the RMA product page, or start by watching this short introductory video:
